One-click user supportThe virtual helpdesk is a one click icon that immediately connects the employee to a Rakata technician allowing both parties to discuss the problem and if necessary the Rakata technician will take control of the PC and fix immediately. This process provides real customer satisfaction and minimizes the time taken to fix customer problems. It also reduces the time your employees are not conducting core business and eliminates the need to contact the local IT expert.
Support for everything
From network support to remote backup and disaster recovery, we have flexible IT support solution to meet every budget and timeframe. Rakata operate 24 hours per day across the whole of the UK. Below is a list of just some the services we provide:
Proactive infrastructure support
Rakata’s proactive maintenance of a customer network will improve their productivity, increase the reliability of their systems, and quite possibly save them money in IT support costs.