CRM

Rakata Customer Relationship Management (CRM) provides companies with the functions and business processes necessary to efficiently manage and develop all aspects of the most critical business relationships, those with the customer and the prospective customer.

Rakata CRM enables the capture and updating of lead, prospect and customer information establishing a more cohesive foundation for your business and users alike. Rakata CRM addresses the fundamental business need of enhancing the flow of information and collaboration between groups by establishing a centralized customer database, a complete record of all customer interactions, global accessibility, and data protection and security.

Key features of the Rakata CRM include:

Sales Force Automation – Manage all aspects of the customer lifecycle including, contacts, leads, accounts, opportunities, partners, quotes and invoices.

Customer Service Management – Record, view, manage and report on customer service interactions with your company including contract management, service tickets, product returns and defect tracking.

Reports – Increase oversight, transparency, productivity and efficiency with these easy to use reports.

Rakata Customer Relationship Management is also highly affordable